Privacy Policy

Embrenn Hardware Solutions Inc.

1. Overview

Embrenn Hardware Solutions Inc. (“Embrenn,” “we,” “our,” or “us”) values your privacy and is committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, communicate with us, or use our services.

By accessing our website or engaging with Embrenn, you acknowledge and accept the practices described in this policy.

2. Information We Collect

We may collect information in the following ways:

a. Information You Provide

When you interact with us, we may collect personal details such as:

• Name
• Email address
• Phone number
• Business or billing address
• Account or inquiry details

This information may be collected when you submit forms, request quotes, create an account, place orders, or contact us directly.

b. Order and Transaction Details

If you purchase products or services from us, we may collect information related to:

• Products ordered
• Shipping and billing details
• Payment-related information (processed securely through third-party providers)

c. Communications

We may retain records of communications you have with us, including emails, phone calls, or messages submitted through our website.

d. Website & Technical Data

When you browse our website, we may automatically collect limited technical information such as:

• IP address
• Browser type
• Device and operating system
• Pages viewed and interaction data

This information helps us understand how our website is used and improve performance.

3. How We Use Your Information

We use collected information to:

• Respond to inquiries and provide requested information
• Process orders, quotations, and transactions
• Communicate order updates and service-related notices
• Improve our website, offerings, and customer experience
• Maintain internal records and business operations
• Meet legal, regulatory, or contractual obligations

We do not use your personal information for purposes unrelated to our business relationship.

4. Information Sharing

Embrenn does not sell or rent personal information.

We may share information only when necessary with:

• Trusted service providers (such as payment processors, shipping partners, or IT service providers)
• Manufacturers or distributors involved in fulfilling orders
• Legal or regulatory authorities, if required by law

All third parties are expected to handle information responsibly and in accordance with applicable privacy laws.

5. Data Protection & Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, misuse, or disclosure.

While we strive to protect your data, no online system or transmission method can be guaranteed to be completely secure. We encourage users to take appropriate precautions when sharing information online.

6. Your Privacy Rights

You have the right to:

• Request access to your personal information
• Request corrections to inaccurate or outdated information
• Request deletion of personal data, subject to legal or business retention requirements
• Opt out of non-essential communications

Requests related to privacy rights can be made using the contact details listed below.

7. Cookies & Website Technologies

Our website may use cookies or similar technologies to enhance functionality and analyze site usage. These tools help us improve usability and performance.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

8. Policy Updates

This Privacy Policy may be updated from time to time to reflect operational changes, legal requirements, or improvements to our practices. Any updates will be posted on this page with the revised effective date.

We encourage users to review this policy periodically.

9. Contact Information

For questions, concerns, or requests related to this Privacy Policy or how your information is handled, please contact:

Embrenn Hardware Solutions Inc.
1075 North Service Rd W, Suite #100, Oakville, ON, L6M 2G2
Phone: 289-815-2771
Email: sales@embrenn.ca

10. Acceptance of This Policy

By using our website or engaging with Embrenn Hardware Solutions Inc., you confirm that you have read and understood this Privacy Policy and agree to its terms.